O serviço especializado em abordagem social de Vitória: processo de trabalho e as requisições indevidas no ano de 2024
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Data
2025-11-17
Autores
Souza, Simone Alves de
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Universidade Federal do Espírito Santo
Resumo
This study analyzes the work process of the Specialized Social Outreach Service (SEAS) in the municipality of Vitória and the undue requests made in 2024, in relation to the prerogatives that guide its work with the homeless population. Through documentary research (reports, diaries, territorial analyses, requests from 156 and their responses, the SEAS's political-pedagogical project, work plans, and technical guidance booklets used in the SEAS), and categorization of demands, several forms of undue requests were identified, that is, demands inappropriate to the service (health, security, urban cleaning, prejudiced and moralistic, etc.), revealing the existing tensions between citizens and public policies directed at this population segment. For data analysis, content analysis was used, with the sample defined based on theoretical saturation. The results demonstrate a robust and organized work process, highlighting the urgency of strengthening the intersectoral nature of public policies in order to avoid overburdening social assistance with demands that exceed its institutional scope. It reaffirms, therefore, that addressing undue requests requires a reconstruction of the SEAS work process, based on a broader reflection on the direction of social policy in Brazil.
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serviço Especializado em Abordagem Social , Políticas sociais , População em situação de rua , Requisições indevidas