Mestrado Profissional em Gestão Pública

URI Permanente para esta coleção

http://repositorio.ufes.br/handle/10/17553

Nível: Mestrado Profissional
Ano de início: 2011
Conceito atual na CAPES: 4
Ato normativo: Homologado pelo CNE, Parecer CES/CNE nº 487/2018 (Portaria MEC 609, de 14/03/2019), DOU 18/03/2019, seção 1, p. 63.
Periodicidade de seleção: Anual
Área(s) de concentração: Administração Pública
Url do curso: https://gestaopublica.ufes.br/pt-br/pos-graduacao/PPGGP/detalhes-do-curso?id=1414

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Desafios e oportunidades no uso da plataforma SOUGOV.BR : uma análise na perspectiva de servidores públicos aposentados e pensionistas
(Universidade Federal do Espírito Santo, 2025-08-25) Pietre, Patricia Curbani de; Orientador1; https://orcid.org/; https://lattes.cnpq.br/; https://orcid.org/; https://lattes.cnpq.br/; 1º membro da banca; https://orcid.org/; https://lattes.cnpq.br/; 2º membro da banca; https://orcid.org/; https://lattes.cnpq.br/; 3º membro da banca; https://orcid.org/; https://lattes.cnpq.br/
Introduction: The advancement of Information and Communication Technologies (ICTs) has transformed Public Administration, promoting the use of Electronic Government. However, digital exclusion remains a challenge, especially among the elderly. In this context, the SOUGOV.BR application was launched in 2021 with the aim of centralizing and simplifying services for federal public servants of the Executive Branch. At Uf, alesthough adherence to the application is high, many retired public servants and pensioners — mostly elderly — continue to seek in person assistance for demands that could be resolved digitally through the platform. Given this scenario, the research problem was defined as: What are the challenges and opportunities, from the perspective of retired public servants and pensioners, in the use of the SOUGOV.BR platform? The general objective is to analyze, from the perspective of retired public servants and pensioners, the challenges and opportunities in using the SOUGOV.BR platform. As for the theoretical framework, the study is grounded in concepts of Electronic Government and related developments. Methodologically, the research follows a qualitative and quantitative (quali-quantitative) approach, and is classified as descriptive and exploratory. Data were collected through participant observation, bibliographic and documentary research, a survey applied to retirees and pensioners aged 60 or older, and semi structured interviews with public servants working in the service area. The analysis involved descriptive statistics, content analysis, and document analysis. The results The results showed that the most frequently used services by retirees and pensioners aged 60 and over on SOUGOV.BR are pay slips, income statements, proof of life, personal data updates, payroll loans, and supplementary health benefits. Among the main challenges were low familiarity with technology, fear of online fraud, difficulties accessing the platform via GOV.BR, and the app’s low intuitiveness. Reported benefits included agility, convenience, and reduced need for travel, although preference for in-person service remains. Interviews with DGP staff confirmed these findings and highlighted the importance of human support. Suggested improvements include maintaining in-person service, creating a simplified interface for older adults, developing tutorials and training sessions, establishing an official information channel, and granting greater local autonomy to assist with access
Padronização da fiscalização de contratos de prestação de serviços contínuos em uma Instituição Federal de ensino
(Universidade Federal do Espírito Santo, 2025-07-01) Santos, João Paulo; Campos, Adriana Fiorotti; http://orcid.org/0000-0002-8207-5553; http://lattes.cnpq.br/8272405462162388; Coelho Junior, Thalmo de Paiva; https://orcid.org/0000-0002-3716-1882; http://lattes.cnpq.br/0305159994373514; Cabral, Joilson de Assis; https://orcid.org/0000-0002-6304-0195; http://lattes.cnpq.br/3912633890004376; https://orcid.org/; https://lattes.cnpq.br/
Introduction: The oversight of continuous service contracts is an activity of utmost importance for public agencies, as it ensures the quality of services delivered and compliance with the contractual terms, thereby safeguarding the public interest. The significant growth in the outsourcing of service provision has led public managers to place greater emphasis on contract oversight, with the aim of ensuring legal certainty, efficiency, and accountability. However, further efforts are still required to make such oversight more efficient and effective. Problem: In this context, evidence was found suggesting a lack of standardization in the oversight of continuous service contracts at the Reference Center for Training and Distance Education (CEFOR, in portuguese) and the Rectory of the Federal Institute of Education, Science, and Technology of Espírito Santo (IFES, in portuguese), as observed in other educational institutions. Therefore, the main objective was to analyze the oversight of these continuous service contracts, under the regime of exclusive labor dedication, in these units, in order to assess the existing level of standardization. As a theoretical foundation, a literature review was conducted encompassing, in addition to the legal framework and empirical studies, both national and international literature aligned with the research topic and the evolution of administrative models, with emphasis on the paradigms of New Public Management (NPM). Methods and procedures: The research adopted a qualitative-quantitative approach, applied in nature, with a theoretical-empirical methodology, exploratory and explanatory objectives, and the use of both primary and secondary sources for data collection. In addition to the literature review, documentary research was conducted, analyzing institutional documents and contract oversight manuals, along with semi-structured interviews, examined based on Bardin’s (2016) content analysis method. The findings confirmed the research assumption – namely, the lack of uniformity in contract oversight in the surveyed units – by revealing, among other aspects, noncompliance with current legislation, weaknesses in guidance and support instruments, gaps in inspector training, and deficiencies in institutional communication. Based on these findings, a technical/technological product was developed: a contract oversight guide entitled Shall we inspect? Acting with safety and efficiency in contract oversight. This updated and robust guide aims to standardize the work of contract inspectors, promoting legal certainty, effectiveness, and accountability, as well as strengthening contract governance in alignment with the public interest.
Interatividade digital : modelo de arquitetura comunicacional para ouvidoria da Universidade Federal do Espírito Santo - UFES
(Universidade Federal do Espírito Santo, 2025-08-01) Nunes, Leonardo Aranha; Nogueira Júnior, Dario de Azevedo ; https://orcid.org/0000-0002-1123-3614; http://lattes.cnpq.br/3458386576554425; https://orcid.org/0009-0001-7596-0140; http://lattes.cnpq.br/8284844701050829; Zaganelli, Margareth Vetis ; https://orcid.org/0000-0002-8405-1838; http://lattes.cnpq.br/3009983939185029; Silva, Armando Manuel Barreiros Malheiro da ; https://orcid.org/0000-0003-0491-3758; http://lattes.cnpq.br/3383819339962955
This dissertation investigates digital interactivity in the Ombudsman's Office of the Federal University of Espírito Santo (Ufes), proposing a communicative architecture model to enhance social participation and digital democracy. The study is based on the premise that Information and Communication Technologies (ICTs) can strengthen the relationship between public administration and citizens, aligning with the principles of New Public Service (NPS) and cyberdemocracy. The research addresses the limited interactivity offered by the Ufes Ombudsman's website, questioning whether the institution has effectively utilized ICTs to improve communication with both the academic community and external stakeholders. The study is grounded in three main theoretical frameworks: (1) public administration theories (bureaucratic, New Public Management, and New Public Service), (2) the concepts of e-government and cyberdemocracy, and (3) infocommunication as a tool for interaction and social participation. Methodologically, it is an applied, qualitative, and descriptive research based on a case study. Data were collected through document analysis and observation of the Ombudsman's website, classifying the services offered into levels of interactivity (basic, intermediate, and advanced) according to an adaptation of Diniz's (2000) methodology. The results reveal that the Ufes Ombudsman operates predominantly at a basic level of interactivity, focusing on information dissemination and transactional services but lacking advanced participatory tools such as discussion forums or UNIVERSIDADE FEDERAL DO ESPÍRITO SANTO CENTRO DE CIÊNCIAS JURÍDICAS E ECONÔMICAS MESTRADO PROFISSIONAL EM GESTÃO PÚBLICA 9 interactive chats. A comparative analysis with other federal universities (UFMG, UFRJ, and UFBA) showed that Ufes has lower rates of issue resolution and user satisfaction, indicating a need for improvements. Additionally, a disconnect was identified between institutional guidelines (such as the Institutional Development Plan and the Digital Government Strategy) and observed practices, which still prioritize centralization and bureaucracy. As a technical-technological product, the research proposes the creation of an interactive application for the Ufes Ombudsman, named "UFES OUVE" (UFES LISTENS). The application incorporates features aimed at expanding participation from the academic community and external stakeholders. This solution seeks to align university management with the principles of digital democracy, promoting transparency, co-production of decisions, and public value. The study concludes that implementing an interactive communicative architecture can transform the Ombudsman into a dynamic space for dialogue and collective construction, strengthening democratic governance and the effectiveness of public services. The research contributes to the debate on the use of ICTs in public administration, emphasizing the importance of interactivity as a tool for social participation and the consolidation of cyberdemocracy
A influência de vieses cognitivos nas tomadas de decisões no setor público
(Universidade Federal do Espírito Santo, 2025-01-31) Campos, Guilherme Freitas; Soares, Marison Luiz ; https://orcid.org/0000-0003-3269-9365; http://lattes.cnpq.br/8678759831753326; https://orcid.org/0009-0002-6854-4824; http://lattes.cnpq.br/5322180756941858; Coelho Junior, Thalmo de Paiva ; https://orcid.org/0000-0002-3716-1882; http://lattes.cnpq.br/0305159994373514; Baldam, Roquemar de Lima ; https://orcid.org/0000-0002-8100-2862; http://lattes.cnpq.br/9016699893911674; Silva, Daniel Nascimento e ; https://orcid.org/0000-0001-9770-575X; http://lattes.cnpq.br/7097994013984431
The decision-making process in the public sector plays a crucial role in public administration, directly impacting efficiency, equity, and social well-being. However, decisions in this context are not always rational, as they can be influenced by cognitive biases, potentially leading to negative outcomes such as inefficient resource allocation, inadequate public policy implementation, and the erosion of public trust in government officials. Biases such as anchoring, sunk costs, overconfidence, availability, free effect, ownership effect, and status quo bias can distort judgment and compromise the quality of decisions. The main objective of this study is to analyze how public servants perceive and understand the influence of cognitive biases in decision-making and how they manage these factors. It also seeks to explore possible strategies to mitigate biases when they may be harmful. Theoretically, the research is based on literature related to Prospect Theory and Behavioral Economics, focusing on cognitive biases and their practical implications, supported by a systematic literature review on the topic. Regarding methods and procedures, semi-structured interviews were conducted with public servants holding or substituting for leadership positions or receiving additional compensation for special duties, with the Federal University of Espírito Santo as the research locus. The collected data were analyzed using content analysis in three stages: pre-analysis, material exploration, and results processing. Responses were categorized based on the interviewees’ level of understanding of cognitive biases, classified into null, vague, partial, and complete comprehension, according to indicators of clarity, depth, and connection with the core concept. The findings highlight that managers generally lack prior knowledge of cognitive biases, both broadly and specifically. However, when introduced to these concepts, they demonstrated comprehension, indicating that many public managers have only a limited understanding of biases and their implications for their daily routines and decision-making processes. In conclusion, certain cognitive biases, such as status quo bias, free effect, overconfidence, and ownership effect, seem to be more easily understood by public servants, suggesting a correlation with the nature of the public sector. Together with the tools identified by managers, the study suggests practices to reduce the influence of cognitive biases. As a technical product, an educational material was developed with practical guidelines and strategies focused on mitigating cognitive biases in the public sector. The purpose of this material is to provide recommendations and guidelines for implementing these strategies in decision-making processes, aiming to promote a more efficient and informed public administration
Inovações da nova lei geral de licitações : um estudo sobre os impactos da Lei nº 14.133/2021 nas licitações públicas no Instituto Federal do Espírito Santo - IFES
(Universidade Federal do Espírito Santo, 2024-12-30) Alves Junior, Arisio Wingler; Oliveira, Fabricia Benda de ; https://orcid.org/0000-0002-4456-0275; http://lattes.cnpq.br/9513837515797451; https://orcid.org/0009-0006-2675-3408; http://lattes.cnpq.br/9737015602126072; Souza, Ariadne Marra de ; https://orcid.org/0000-0003-2975-7472; http://lattes.cnpq.br/6881579127412977; Brozeguini, Jardel da Costa ; https://orcid.org/0000-0002-1157-5278; http://lattes.cnpq.br/6906807344681806
The efficient and transparent management of public policies, especially in the context of government procurement, is a constant challenge, intensified by the need to meet growing demands with fiscal responsibility. Public procurement is the legal procedure for contracting goods and services by government institutions, which play a significant role as major consumers of public resources. With the enactment of the New Law on Public Procurement and Contracts (Law No. 14,133/2021), several mandatory innovations were introduced in all spheres of government, standing out as a transformation of great relevance to public administration. Given this context, the central problem investigated is: what are the concrete impacts of the changes promoted by the new legislation on the bidding processes of the Instituto Federal do Espírito Santo (Ifes)? The main objective was to identify the changes brought about by Law No. 14,133/2021 and analyze their impacts on the efficiency, security, and agility of the procurement processes, as well as to understand the training demands of the public servants involved. In theoretical terms, the research was based on the concepts of public governance, administrative efficiency and government procurement management, based on contemporary theoretical contributions on public bidding and administrative contracts. Regarding the methods and procedures, a qualitative and descriptive approach was adopted, with data collection through a questionnaire applied to Ifes contracting agents. The analysis was carried out based on the Critical Incident Technique, which allowed for the identification of challenges and good practices in the implementation of the new legislation. The results obtained include a detailed understanding of the impacts of the legislative changes in the context of Ifes, highlighting advances such as the implementation of the principles of governance and transparency, the virtualization of bidding processes, increasing efficiency and accessibility and the need for specific training focused on the operationalization of processes and the use of digital tools. As a technical/technological product, practical training was developed for employees, aiming to support the efficient implementation of the new legislation and foster the responsible management of public resources

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